Privacy Policy

VISIO Optical Lenses is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us online and offline.

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1. Information We Collect

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We collect information to provide better services to our customers. This may include:

• Personal Information: Such as your name, email address, phone number, and shipping address when you make a purchase or sign up for our newsletter.

• Payment Information: We collect payment information, including credit/debit card details, for order processing.

• Device and Usage Information: We collect data about your device and how you use our website, such as your IP address, browser type, and pages visited.

• Customer Support Information: If you contact our customer service, we may collect information regarding your inquiry.

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2. How We Use Your Information

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We use your information for the following purposes:

• Order Processing and Fulfillment: To process your orders, communicate with you about your purchases, and deliver products.

• Customer Support: To provide assistance and respond to inquiries.

• Marketing and Promotions: To send promotional emails, newsletters, and special offers with your consent. You can opt out of these communications at any time.

• Personalization: To tailor our website and product offerings to your preferences and interests.

• Improvement and Analytics: To analyze how our website and services are used, to improve our offerings, and to develop new products and services.

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3. Sharing Your Information

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We do not sell your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted third parties that assist us in operating our website, processing payments, delivering products, and providing customer support.

• Legal Requirements: If required by law or in response to valid legal processes, we may disclose your information.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

 

4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand how you use our site, remember your preferences, and deliver personalized content.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

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5. Data Security

 

We take the security of your data seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your data.

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6. Your Rights

 

Depending on your location, you may have certain rights regarding your personal information, including:

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• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request that we correct any inaccurate or incomplete information.

• Deletion: The right to request that we delete your personal information under certain circumstances.

• Opt-Out: The right to opt out of marketing communications at any time.

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To exercise these rights, please contact us using the information provided below.

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7. Children's Privacy

 

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can take appropriate action.

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8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

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